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Automation

We have 20+ years of experience in automation, business process improvement, and technology. Our RPA professionals can help you develop and implement a tailored RPA strategy for your organization in the shortest time-frame possible.

What is Robotic Process Automation ?

Robotic Process Automation (RPA) is a technology for automating complex processes. Software robots act as virtual workers, completing tasks usually performed by people, often across multiple systems.

  • Automation of repetitive rules-based processes
  • Innovative IT solution that does not require
    integration with your tools
  • Mirroring of activities performed by your staff

What is NOT RPA?

  • Simple screen scraping or application macros
  • IT solution that needs to be integrated with
    every single application in your organization
  • Artificial Intelligence capable of complex
    decision making

RPA Strategies

We can automate processes using either of the following strategies/techniques:

  • Automation platforms such as AutoIT, UiPath, Blue Prism, or Automation Anywhere
  • Integrating with SaaS platforms such as Salesforce, Confluence, Jira, Harvest, etc. using REST / SOAP APIs.
  • Directly integrating with software, hardware, IoTs using gRPC, web-sockets, shell scripts, and/or custom-software

How can RPA be applied in your industry?

RPA can be applied across multiple industries to automate various processes. Drona Labs RPA solutions are tailored to each industry in which it is applied. Below is an overview of various areas that RPA implementation is applicable by industry. Can’t find yours? Contact us to discuss opportunities.

How can RPA be applied in your industry?

RPA can be applied across multiple industries to automate various processes. Drona Labs RPA solutions are tailored to each industry in which it is applied. Contact us to discuss opportunities.

INDUSTRY       Front-line/Channels       Back-office Ops       Core Functions       Cross Functions
RPA in Banking
  • Contact centre support (e.g. customer data entry and copy & paste)
  • Setting up new accounts
  • Credit checks
  • Processing of transaction
  • Risk management
  • Statements and confirmations
  • Approvals (e.g. credit cards, mortgages, loans, etc.)
  • Amortization of assets
  • Fraud Detection
  • Collection and Billing
  • Customer analytics
RPA in Insurance
  • New application processing including data entry
  • 3rd party management (e.g. commission calculation)
  • Support of underwriting decisions
  • New policy Issuance
  • Preparing new customer packages
  • Policy data changes
  • Confirmation/ statements
  • Support of claims management
  • Benefits management
  • New staff onboarding
  • Support of collection services
RPA in Financial Services
  • Client Onboarding
  • Set up / processing of new products
  • Customer data entry (e.g. copy and paste)
  • Regulatory and compliance checks
  • Settlements and account reconciliation
  • Recordkeeping
  • Pension benefits admin
  • Trading
  • Institutional accounting
  • Finance and accounting
  • HR processes
  • Tax
RPA in Telecom
  • Seasonal suspend
  • Customer complaints triage / mining
  • Processing of customer requests
  • Data cleansing and processing
  • Information gathering and entry
  • Account bundling
  • Handling of address changes (e.g. moves)
  • Proactive offers / handling of service disruption
  • Work force management
  • Accounts payable process
  • Collections
RPA in Healthcare
  • Patient admin
  • Appointment booking/ modification
  • Coding and abstracting
  • Data entry/ reconciliation
  • Patient record migration
  • Inventory tracking
  • Accounts payable/receivable
  • Billing and claims processing

TECHNOLOGIES

TECHNOLOGIES

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  • info@dronalabsinc.com
  • +1 (415) 358-0867‬